Shipping policy

Shipping Policy

Thank you for choosing Aroma Sense (www.aromasense.store). We are dedicated to ensuring your orders—including perfumes, reed diffusers, pure essential oils, and hair care products—arrive safely and promptly at your doorstep.

1. Order Processing Time

  • All orders are packed and processed within 1 to 2 business days (Monday through Friday, excluding Singapore public holidays) after receiving your order confirmation email.

  • You will receive an email notification with a tracking number as soon as your package has been handed over to the courier.

  • During festive periods, public holidays, or major promotional sales, order processing may take an additional 1–2 business days.

2. Domestic Shipping (Singapore)

We partner with reliable local courier partners (e.g., Ninja Van, J&T Express, SingPost) to ensure your items are handled with care.

Shipping Option

Estimated Delivery Time

Shipping Rate

Standard Courier Delivery

1 – 3 business days

SGD $4.00

 

(FREE on orders over SGD $40.00)

(Note: Deliveries to restricted or offshore zones—such as Jurong Island, military camps, Pulau Ubin, and PSA restricted areas—are not supported or may require special courier arrangements.)

3. International Shipping

We currently ship to selected international destinations.

  • Estimated Delivery Time: Typically 7 to 18 business days, depending on the destination country and customs clearance speed.

  • Shipping Rates: Calculated at checkout based on package weight and delivery location.

  • Liquid & Fragrance Restrictions: Certain perfumes and concentrated botanicals contain alcohol or essential oils subject to international aviation cargo regulations or destination import laws. If your destination cannot accept liquid or fragrance shipments, our customer care team will contact you promptly.

  • Customs, Duties & Taxes: International customers are responsible for any destination import duties, VAT, or local customs charges incurred upon entry.

4. Order Tracking & Address Accuracy

  • Once your order is dispatched, a shipping confirmation email containing your tracking link will be sent to the email address provided at checkout.

  • Please allow up to 24 hours for the courier's tracking portal to update status.

  • Please verify that your delivery address and contact phone number are complete and accurate. Aroma Sense is not liable for parcel delivery delays or failed deliveries caused by incorrect recipient information.

5. Damaged or Leaking Items

Due to the fragile nature of glass bottles, diffuser reeds, and liquid hair care bottles, all orders are packed with protective cushioning. If your package arrives damaged, leaking, or defective:

  1. Contact us within 48 hours of receiving your package at sales@aromasense.store.

  2. Include your Order Number, a brief description, and clear photos/videos showing:

    • The damaged product(s)

    • The packaging box and the shipping label

  3. Our support team will review the issue and arrange an immediate replacement or store refund.

6. Contact Us

If you have any questions regarding your delivery or order status, please get in touch: