Aroma Sense

Return & Refund Policy

Last Updated: September 2026

At Aroma Sense (www.aromasense.store), we take pride in the quality of every fragrance, diffuser, essential oil, and hair care formulation we send out. Because these are personal-care products, our policy is built around health, hygiene, and fairness — for you and for us. Here's exactly how it works.

1. Return Window

You have 14 calendar days from the date of carrier delivery to request a return on eligible, unopened items.

2. Hygiene & Eligibility Guidelines

Due to strict health, cosmetic, and hygiene standards, products returned for a change of mind must meet the following criteria:

• Perfumes & Fragrances — completely unsprayed, in the original presentation box, with factory cellophane wrapping and tamper seals fully intact.
• Reed Diffusers & Essential Oils — caps, stoppers, and dropper seals untampered; reed sticks dry, unused, and sealed in their original sleeve.
• Hair Care Formulations — safety seals, foil tabs, lids, and pump locks factory-sealed and unpumped.
• Proof of Purchase — your original order confirmation or receipt must accompany the return.

Items that have been opened, sampled, unsealed, or tested cannot be returned or refunded.

3. Damaged, Defective, or Incorrect Deliveries

Please inspect your package as soon as it arrives. If your order arrives broken, leaking, defective, or incorrect, here's what to do — within 48 hours of receipt:

1. Email us at sales@aromasense.store with the subject line: "Order Issue – [Your Order Number]".
2. Attach clear photos or a short video showing the affected product, the shipping parcel, and the shipping label.
3. Once we've reviewed it, we'll send an immediate replacement at no extra cost, or issue a full refund to your original payment method — your choice.

4. Final Sale & Non-Returnable Items

We're unable to accept returns or offer refunds on:

• Products with broken security/hygiene seals or visible signs of sampling
• Clearance, archive sale, or promotional bundle items
• Digital or physical gift cards
• Custom, bespoke, or personalised orders

5. How to Initiate a Return

1. Submit a request — email sales@aromasense.store with your order number, the item name, and your reason for return.
2. Receive authorisation — once approved, we'll send step-by-step shipping instructions and our designated Singapore returns address. Returns sent without prior authorisation will not be accepted.
3. Return shipping costs:
   • Change of mind — you'll cover return postage. Please use a trackable courier, as we're unable to reimburse lost return shipments.
   • Damaged or incorrect items — we'll provide a prepaid shipping label or reimburse standard shipping costs.

6. Exchanges

We don't process direct item-to-item exchanges. The fastest way to get an alternative scent or product is to return your eligible, unopened item and place a new order at aromasense.store.

7. Refunds & Processing Timelines

• Inspection — once your return reaches our facility, our team checks the tamper seals within 2–3 business days.
• Payout — approved refunds are posted to your original payment method within 5–10 business days. Timing can vary slightly depending on your card issuer or bank.
• Still waiting? — if funds haven't arrived within 15 business days of your approval email, contact us at sales@aromasense.store and we'll chase it down.