FAQs
Aroma Sense
Got Questions?
Everything on ordering, shipping, and finding a scent that lasts through Singapore's heat — before you commit to a bottle.
No questions matched — try a different word, or email sales@aromasense.store
Our products
What does Aroma Sense sell?
We're a Singapore homegrown wellness brand offering a full circle of care:
- Premium Eau de Parfum — 70+ handcrafted fragrances for him, her, and unisex, in 100mL bottles at 30% oil concentration. Explore Fragrance Collections
- 100% pure essential oils — 70+ scents, from hotel-inspired aromas to therapeutic single botanicals. Shop Essential Oils
- Aromatherapy reed diffusers — 20+ scents, formulated and made in Singapore. Shop Diffusers
- Hair care — official Singapore distributor for Cab's Professional, Neutroskin, and Woow. Shop Hair Care
- Body & aromatherapy care — La Duchessa aromatherapy and body care.
- Skincare — Biolife, for glowing, hydrated skin.
Ordering & payment
How do I place an order?
Browse our collections, add your chosen items to cart, and check out directly on this website. You'll receive an email confirmation once your order is placed.
What payment methods do you accept?
We accept major credit and debit cards, as well as PayNow and other payment options available at checkout.
Can I change or cancel my order after placing it?
Since orders are handcrafted and prepared quickly, please contact us as soon as possible at sales@aromasense.store. We'll do our best to accommodate changes before it enters production.
Shipping & delivery
How long does delivery take?
All orders are processed and shipped directly from our Singapore warehouse within 24 to 48 hours of order confirmation.
Do you ship internationally?
Currently, we ship within Singapore only. Stay tuned as we work on expanding delivery to more locations.
How can I track my order?
Once your order ships, you'll receive a tracking link by email so you can follow its progress right to your door.
Fragrance & ingredients
The questions we hear most before someone buys their first bottle.
Can I try a scent before committing to a full bottle?
Yes — we offer a 6mL perfume sampler at a reasonable price, so you can test a fragrance on your own skin before investing in the full 100mL bottle. It's the easiest way to shop with confidence when you're ordering online.
How long will my fragrance last on skin?
Every Aroma Sense perfume is crafted at 30% oil concentration — closer to a true parfum than a standard EDP — giving you 8 to 12+ hours of wear from a single application, even in Singapore's heat and humidity.
What does "Inspired By" mean on your collections?
Our Inspired By collections are original Aroma Sense fragrances crafted to evoke the character and mood of iconic designer scents, at a fraction of the price. They are not affiliated with, endorsed by, or produced by the original design houses named. The same applies to our hotel-inspired reed diffusers and essential oils (Shangri-La, Hilton, Westin and similar names) — these describe scent character only.
How do I choose the right scent for me?
Browse by category — for him, for her, or unisex — or shop by the designer house that inspired your favorite scent on our Fragrance Collections page. Still unsure? Order a 6mL sample first, or visit our studio for a personal scent consultation.
I have sensitive skin or allergies — is this safe for me?
We recommend a patch test on a small area of skin before full application. If you have known fragrance allergies or sensitive skin, please consult your dermatologist before use.
Hair & body care
Are your hair care products suitable for colour-treated hair?
Yes — the Cab's Professional Argan Oil range (shampoo, conditioner, mask, serum and spray) is formulated to nourish rather than strip colour, and is safe for colour-treated and chemically processed hair.
Is the shampoo sulfate-free?
The shampoo contains gentle sulfates for an effective cleanse, balanced with argan oil so it's less stripping than harsher formulas. If you'd like a fully sulfate-free option, our Hair Mask and Hair Serum are both formulated without them.
Are your carrier oils and essential oils safe for direct skin use?
Our carrier oils are formulated for direct topical use on face, hair and body. Pure essential oils are concentrated and intended for aromatherapy diffusion only — always dilute in a carrier oil before any skin application.
Returns & exchanges
Can I return or exchange an item?
For full details on eligibility, timelines, and how to start a return, see our Return & Refund Policy. If you have questions along the way, email us at sales@aromasense.store.