Refund policy

Return & Refund Policy

Last Updated: September 2026

At Aroma Sense (www.aromasense.store), we take pride in the quality and craftsmanship of our fragrances, reed diffusers, essential oils, and hair care formulations. We want you to be completely satisfied with your purchase.

1. Return Window

We offer a 14-day return policy, which means you have 14 calendar days from the date you receive your package to request a return.

(Note: If you have configured 30 days in your store settings, you may adjust this window to 30 days accordingly.)

2. Eligibility & Hygiene Conditions

Due to hygiene, health, and cosmetic safety standards, products returned for change of mind must satisfy the following conditions:

  • Perfumes & Fragrances: Unsprayed, in their original presentation box, with any outer protective cellophane wrapping or seal completely intact.

  • Reed Diffusers & Essential Oils: Bottle caps, stoppers, and security dropper seals must be unopened and intact. Reed sticks must be dry, unused, and in their original packaging sleeve.

  • Hair Care Products: Pumps, lids, and tamper-evident foil/plastic seals must remain unopened and unused.

  • General Condition: All items must be in their original, undamaged packaging, accompanied by the receipt or proof of purchase.

Items that have been opened, sampled, unsealed, or used are not eligible for return or refund due to health and safety regulations.

3. Damaged, Defective, or Incorrect Items

Please inspect your parcel immediately upon arrival. While we package all delicate glass bottles with heavy cushioning, transit issues can occur.

If your order arrives broken, leaking, defective, or incorrect:

  1. Contact us within 48 hours of delivery at sales@aromasense.store.

  2. Include your Order Number and clear photos or a short video showing the damaged product, the packaging box, and the shipping label.

  3. Upon verification, Aroma Sense will send an immediate replacement at no extra charge or issue a full refund to your original payment method.

4. Non-Returnable Items

The following items cannot be returned or refunded:

  • Products with broken hygiene seals, opened caps, or signs of usage/spraying

  • Sale, clearance, or promotional bundle items

  • Gift cards

  • Personalized or custom-packaged orders

5. How to Initiate a Return

  1. Contact our customer care team at sales@aromasense.store with your order number, the item you wish to return, and the reason.

  2. If your return meets our eligibility criteria, we will provide you with our Singapore return address and return instructions:

    • Return Address: [INSERT YOUR SINGAPORE RETURN ADDRESS HERE]

  3. Return Shipping Costs:

    • For change-of-mind returns, the customer is responsible for the return courier postage. We strongly recommend using a trackable courier service, as Aroma Sense cannot be held responsible for lost return parcels.

    • For defective, damaged, or incorrect items, Aroma Sense will provide a prepaid return label or cover the return shipping fee.

  4. Please do not send items back to us without first requesting a return confirmation.

6. Exchanges

The most efficient way to exchange a product is to request a return for your unopened item. Once your return is accepted, you can make a separate purchase for the replacement item on www.aromasense.store.

7. Refunds & Processing Time

  • Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed automatically to your original payment method within 5 to 10 business days.

  • Please note that banks and credit card providers may require additional business days to post the funds to your account.

  • If more than 15 business days have passed since your refund approval email and you have not received your funds, please contact us at sales@aromasense.store.